Frequently Asked Questions
Can't find an answer to your question? Contact us at concierge@ulo.co
Introduction
What is ulo?
Ulo offers a range of specialized products designed to support hair regrowth, making these journeys simpler and more accessible.
Understanding hair regrowth can be challenging, especially for newcomers. Ulo aims to makes it easy to learn about possible options that fit your needs.
With our streamlined online process, you can receive customized treatment plans crafted by licensed medical providers, including prescription options where appropriate, delivered directly to your door.
How does ulo work?
Ulo makes health and wellness simple by offering a range of products tailored to support hair regrowth.
Start by exploring our product offerings and answering a few questions online.
Based on your needs, a licensed medical provider will review your information and recommend a customized treatment plan, including prescription options if necessary.
Once approved, your treatments are shipped directly to your door, making it easy and convenient to access high-quality care from home.
Is a prescription required?
Ulo offers both prescription and over-the-counter products. Some treatments, such as certain hair regrowth solutions, require a prescription.
In these cases, Ulo connects you with licensed healthcare providers who can assess your needs and prescribe appropriate treatments.
Other products are available over the counter and can be purchased directly without a prescription.
Who are ulo's providers?
Ulo collaborates with a network of licensed healthcare providers, including doctors, nurse practitioners, and other qualified medical professionals. These providers are authorized to diagnose conditions, prescribe medications, and offer expert guidance on our treatment options. Each provider is licensed to practice in the states they serve, ensuring full compliance with local healthcare regulations.
Where is ulo available?
Ulo offers a range of over-the-counter products that are available worldwide, allowing customers around the globe to access our innovative solutions with ease.
Our prescription products are available exclusively in all 50 states across the United States. This nationwide availability ensures that users can receive telehealth consultations and prescriptions within the country, with licensed healthcare providers authorized to practice in their respective states and in compliance with state-specific telehealth regulations.
Does ulo require insurance?
Ulo does not require or accept insurance for our products or services. This approach allows us to provide transparent pricing and streamlined access to our treatments without the complexities often associated with insurance claims and reimbursements.
We strive to make our products affordable and accessible, offering various payment options to accommodate our customers' needs.
Using ulo
Do I need to have a consultation with a doctor before I begin with ulo?
Yes, before starting with Ulo, you will need to have a consultation with a licensed healthcare provider. This ensures that the prescribed treatment is safe and suitable for your needs. The entire consultation process is done online, making it easy and convenient for you to get started with your treatment plan.
Can I use my local pharmacy?
No. Ulo's pharmacy will be compounding all of your solutions. We handle everything in-house to ensure that you receive the highest quality, precision-compounded medications that meet our strict standards.This allows us to guarantee consistency, accuracy, for the personalized formulations required for your specific treatment plan.
Does ulo carry products for females?
Yes, we offer hair loss products specifically designed for women. These include both targeted solutions created to address the unique needs of female hair loss and unisex products that work effectively for all genders.
Do I need to refill my consultation each time I order?
No, you do not need a new consultation for every order. Your prescription will cover multiple refills before it expires. After a certain preset amount of refills, you may need a new consultation.
Can I use ulo products alongside other medications?
You should discuss any other medications you are taking with your healthcare provider during the consultation. They will be able to advise you on whether Ulo products are safe to use alongside your current medications.
Shipping
How is ulo shipped?
We provide free express shipping via USPS First Class. Billing and shipping is defaulted to every 25 days to ensure you receive your medications on time. You can make changes to your account by logging into your account page at https://portal.ulo.co
How does my subscription work?
By default, we bill every 25 days to ensure the payment goes through and provide ample time for your medication to be compounded, shipped, and delivered.
Your first order includes the initial telehealth visit with a board-certified medical professional who will evaluate and prescribe the medication.
How do I cancel my subscription?
You can make changes to your account by logging into your account page at https://portal.ulo.co or you can contact us a concierge@ulo.co and a customer service representative can assist you with your account.