Frequently Asked Questions
Can't find an answer to your question? Contact us at concierge@ulo.co
Introduction
What is ulo?
Ulo offers a range of specialized products designed to support hair regrowth, making these journeys simpler and more accessible.
Understanding hair regrowth can be challenging, especially for newcomers. Ulo aims to makes it easy to learn about possible options that fit your needs.
With our streamlined online process, you can receive customized treatment plans crafted by licensed medical providers, including prescription options where appropriate, delivered directly to your door.
How does ulo work?
Ulo simplifies your hair regrowth journey with a curated selection of treatments designed just for you.
Browse our product lineup and choose the option that fits your goals. Not sure where to start? Take our Treatment Recommendation Quiz for personalized guidance. Once you’ve made your purchase, complete a brief medical intake form.
Our licensed providers will review your medical details, approve your prescription, and address any questions or concerns you have about your treatment.
After approval, we’ll ship your treatment straight to your door—bringing professional care conveniently to your home.
Is a prescription required?
Ulo offers both prescription and over-the-counter products. Some treatments, such as certain hair regrowth solutions, require a prescription.
In these cases, Ulo connects you with licensed healthcare providers who can assess your needs and prescribe appropriate treatments.
Other products are available over-the-counter and can be purchased directly without a prescription.
Who are ulo's providers?
Ulo collaborates with a network of licensed healthcare providers, including doctors, nurse practitioners, and other qualified medical professionals. These providers are authorized to diagnose conditions, prescribe medications, and offer expert guidance on our treatment options. Each provider is licensed to practice in the states they serve, ensuring full compliance with local healthcare regulations.
Where is ulo available?
Ulo offers a range of over-the-counter products that are available worldwide, allowing customers around the globe to access our innovative solutions with ease.
Our prescription products are available exclusively in all 50 states across the United States. This nationwide availability ensures that users can receive telehealth consultations and prescriptions within the country, with licensed healthcare providers authorized to practice in their respective states and in compliance with state-specific telehealth regulations.
Does ulo require insurance?
Ulo does not require or accept insurance for our products or services. This approach allows us to provide transparent pricing and streamlined access to our treatments without the complexities often associated with insurance claims and reimbursements.
We strive to make our products affordable and accessible, offering various payment options to accommodate our customers' needs.
Using ulo
Do I need to have a consultation with a doctor before I begin with ulo?
Yes, before starting with Ulo, you will need to have a consultation with a licensed healthcare provider. This ensures that the prescribed treatment is safe and suitable for your needs. The entire consultation process is done online, making it easy and convenient for you to get started with your treatment plan.
Can I use my local pharmacy?
No. Ulo's pharmacy will be compounding all of your solutions. We handle everything in-house to ensure that you receive the highest-quality precision-compounded medications that meet our strict standards. This allows us to guarantee consistency and accuracy for the personalized formulations required for your specific treatment plan.
Does ulo carry products for females?
Yes, we offer hair loss products specifically designed for women. These include both targeted solutions created to address the unique needs of female hair loss and unisex products that work effectively for all genders.
Do I need to refill my consultation each time I order?
No, you do not need a new consultation for every order. Your prescription will cover multiple refills before it expires. After a certain preset amount of refills, you may need a new consultation.
Can I use ulo products alongside other medications?
You should discuss any other medications you are taking with your healthcare provider during the consultation. They will be able to advise you on whether Ulo products are safe to use alongside your current medications.
Shipping
How is ulo shipped?
For domestic orders, We provide ship via USPS First Class. For orders outside of the US, we charge a flat $14.99 shipping fee and we use FedEx. You can make changes to your account by logging into your account page at https://account.ulo.co
How does my subscription work?
You will be billed monthly for your subscription.
Your first order includes the initial telehealth visit with a board-certified medical professional who will evaluate and prescribe the medication.
How do I cancel my subscription?
You can make changes to your account by logging into your account page at https://account.ulo.co or you can contact us a concierge@ulo.co and a customer service representative can assist you with your account.