Ulo Guarantee

The Ulo Hair Growth Guarantee

We stand behind the treatments we prescribe.

Our prescription hair loss treatments are backed by clinical evidence and have helped countless men slow, stop, and even reverse hair loss. However, no treatment works for everyone.

That's why we've created the Ulo Hair Growth Guarantee.

If you're a new Ulo patient, follow your prescribed treatment plan consistently for six months, complete the required progress tracking, and your hair loss continues to worsen, you may be eligible for a refund.

How It Works

1. Follow Your Treatment Plan

To qualify for the Ulo Hair Growth Guarantee, you must use your prescribed treatment consistently for at least 180 consecutive days.

Eligible treatments include any prescription hair loss treatment prescribed through Ulo.

To qualify:

You must be a new Ulo hair loss patient.
You must complete at least six months of continuous treatment.
Monthly, quarterly, and six-month subscription plans are all eligible, provided six months of treatment have been received.
You must follow your prescribed treatment plan as directed throughout the guarantee period.

2. Complete Monthly Progress Check-Ins

Tracking your progress is required to qualify for the guarantee.

You must complete a monthly progress Typeform survey for each month of treatment. You can find the Typeform survey here at this link.

These surveys help us monitor your treatment journey and verify consistent use of your prescribed treatment.

Failure to complete any required survey may result in ineligibility for the guarantee.

3. Document Your Progress

To evaluate your results accurately, you'll need to provide photographs throughout your treatment journey.

Before starting treatment, submit a complete set of baseline photographs showing:

Front view
Top view
Back view
Left side view
Right side view

During treatment, submit one complete photo set every 30 days using the same angles and similar lighting conditions whenever possible.

Failure to submit the required photographs may result in ineligibility for the guarantee.

4. Request a Refund

If your hair loss has continued to worsen after six months of consistent treatment, you may submit a refund request.

Refund requests must be submitted between 180 and 210 days after beginning treatment.

Once submitted, our team will review your treatment history, monthly surveys, and photo documentation to determine eligibility.

For the purposes of this guarantee, "worsened" means a visible decrease in hair density, increased scalp visibility, or further recession when compared to your baseline photographs, as determined by Ulo in its reasonable discretion.

Please note that the primary goal of hair loss treatment is often to stop or slow further hair loss. If your hair loss has stabilized and no further loss has occurred, the treatment will be considered successful and will not qualify for a refund.

If your refund request is approved, your refund will be issued to the original payment method used for purchase.

What's Covered

The Ulo Hair Growth Guarantee applies to:

Prescription hair loss treatments prescribed through Ulo.
New Ulo hair loss patients.
Purchases made directly through Ulo.

The guarantee does not apply to:

Cosmetic products.
Non-prescription products.
Supplements.
Shipping fees.
Previous purchases made outside of Ulo.
Existing patients who began treatment before enrolling in the guarantee.
Customers who have undergone or are undergoing a hair transplant during the guarantee period.

Limit one claim per customer.

Important Terms

All eligibility requirements must be completed in full.
Monthly surveys and photo submissions are required to maintain eligibility.
Refund requests must be submitted between 180 and 210 days after beginning treatment.
Refunds will only be issued to the original payment method used for purchase.
The Ulo Hair Growth Guarantee applies only to purchases made directly through Ulo.
Ulo reserves the right to modify, suspend, or discontinue this guarantee at any time.
Ulo reserves the right to deny claims where eligibility requirements have not been met.

Need Help?

If you have questions about your treatment or the Ulo Hair Growth Guarantee, our team is here to help.

Side Effects & Medical Support

If you experience side effects or have questions about your treatment, please contact our team as soon as possible.

Our services are not intended for use in a medical emergency. If you believe you are experiencing a medical emergency, contact your local emergency services immediately.